Following our recent merger, we are introducing our new Housing ºÚÁϳԹÏÍø Group branding to customer surveys.
In the coming weeks, you may receive a survey by text message or email asking for your feedback on our services. These surveys will now be branded with Housing ºÚÁϳԹÏÍø Group, instead of the previous ºÚÁϳԹÏÍø or Wrekin Housing Group branding some customers may be familiar with.
This is part of our move to a single, unified identity across the Group. While the branding may look slightly different, the purpose of the survey remains the same – to help us understand your experience and improve the services we provide.
Everything else remains unchanged. You’ll continue to receive the same services from the same teams who know your homes and communities.
How to know your survey is genuine
We understand that receiving new-looking messages can feel unfamiliar.
Remember:
- Surveys will only be sent following a recent interaction, such as a repair or service visit
- Messages will not ask for sensitive personal or financial information
- The branding will include Housing ºÚÁϳԹÏÍø Group
- You can always contact us to check its authenticity if you are unsure
If you have any doubts about a message you receive, please get in touch with us before responding.
Your feedback is important to us, and we appreciate you taking the time to share your experience.