ºÚÁϳԹÏÍø / Fri, 18 Sep 2026 11:22:12 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0.5 /wp-content/uploads/cropped-Vertical-logo-200px-1-e1635761007180-32x32.png ºÚÁϳԹÏÍø / 32 32 Our phone number has changed /news/our-phone-number-has-changed/ Fri, 18 Sep 2026 11:22:12 +0000 /?p=5847 Our new phone number is live.

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Our new telephone number is now live.

You can now contact us on 0800 007 4567 for any enquiries relating to your home,

While our telephone number has changed, our commitment to providing excellent customer service remains exactly the same. Our team is here to help and support you whenever you need us.

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How Jackie’s view from her home inspired a published story /news/how-jackies-view-from-her-home-inspired-a-published-story/ Thu, 10 Sep 2026 14:14:06 +0000 /?p=5824 When Jackie moved to The Coppice in Bicton four years ago, she knew that having the right view from her home would be important.

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Living with motor neurone disease, she wanted a view that would help her feel connected to nature.

After sharing her concerns about overlooking the car park, Jackie spoke with the housing team, who listened to her feedback and worked with her to find a more suitable flat with a countryside view. It’s an example of how listening to customers and understanding what matters most to them can make a real difference to everyday life.

From her new home, Jackie found inspiration in an oak tree visible from her balcony. The tree became the centrepiece of a story she wrote for her family, creating a lasting legacy and a source of comfort for her loved ones.

What began, in Jackie’s words, as a “pamphlet” has since been published and is now raising money for Severn Hospice, where she enjoys attending arts and crafts sessions.

Jackie’s experience reflects the importance of listening to customers and acting on their feedback, something highlighted in Housing ºÚÁϳԹÏÍø Group’s latest Tenant Satisfaction Measures, where 74.6% of customers said they feel listened to and 86.0% said they are treated fairly and with respect.

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Important update for leaseholders and shared owners /news/important-update-for-leaseholders-and-shared-owners/ Thu, 10 Sep 2026 13:25:51 +0000 /?p=5821 We are introducing a new telephone number for Housing ºÚÁϳԹÏÍø Group customers, whose
tenancy has been with ºÚÁϳԹÏÍø.

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We are introducing a new telephone number for our shared owners and leaseholders.

From 8.30am on Friday 18 September, you’ll be able to contact us on: 0800 007 4567.

You can use this number for:

  • Questions about your home or lease
  • Paying your service charge or rent
  • Reporting issues in communal areas
  • Making a complaint or providing feedback

While the number you use to contact us has changed, our commitment to providing you with excellent service and support remains the same.

Please save our new number and update any contact details you have for us before Friday 18 September.

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Our phone number is changing /news/new_number/ Thu, 10 Sep 2026 11:37:26 +0000 /?p=5816 We are introducing a new telephone number for Housing ºÚÁϳԹÏÍø Group customers, whose
tenancy has been with ºÚÁϳԹÏÍø.

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We are introducing a new telephone number for Housing ºÚÁϳԹÏÍø Group customers, whose tenancy has been with ºÚÁϳԹÏÍø.

From 8.30am on Friday 18 September, you’ll be able to contact us on: 0800 007 4567

You can use this number for:

  • Questions about your home or tenancy
  • Paying your rent
  • Reporting a repair
  • Reporting an emergency repair
  • Out of hours emergencies

While the number you use to contact us has changed, our commitment to providing you with excellent service and support remains the same.

Please save our new number and update any contact details you have for us before Friday 18 September

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Drop in information event for new development in Shrewsbury for over 55s /news/drop-in-information-event-for-new-development-in-shrewsbury-for-over-55s/ Tue, 08 Sep 2026 12:31:30 +0000 /?p=5810 A Shrewsbury event will showcase affordable homes and job opportunities at a new extra care development ShireLiving scheme

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Housing ºÚÁϳԹÏÍø Group is developing Cedarwood at the William Farr site under its ShireLiving brand. Opening later this year, the scheme will provide 68 self-contained extra care apartments and eight bungalows for people aged 55 and over, alongside a community space and café.

Drop-in events will be held from 10am to 3pm on Tuesday 22 and Friday 25 September at Radbrook Community Centre.

 

Visitors can find out more about the homes available at Cedarwood, as well as employment opportunities in care, catering and building maintenance. Anyone interested in an informal conversation with the recruitment team can email careers@hpg.org.uk, while all vacancies will be advertised at jobs.hpg.org.uk.

Guests can enjoy refreshments while speaking with teams from across Housing ºÚÁϳԹÏÍø Group about life at Cedarwood and the services on offer. There will also be an opportunity to arrange a visit to the recently completed show apartment, available to view by appointment.

Teresa Tudor, Area Manager at Housing ºÚÁϳԹÏÍø Group, said:

“These events are an opportunity for people to find out more about the homes available at Cedarwood, whether they’re considering a move themselves or exploring options for a family member.

“They also provide a chance to learn about the range of job opportunities that will become available when the scheme opens later this year.

“Housing ºÚÁϳԹÏÍø Group provides affordable homes for more than 33,000 people and is one of the largest care and support providers in the region.

“We’re excited to bring this new development to Shrewsbury, offering people the opportunity to live independently with the reassurance of additional support when needed, while also creating valuable employment opportunities. We’d love to meet anyone interested in finding out more.â€�

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Housing ºÚÁϳԹÏÍø Group secures £961 million funding package to support investment in homes and communities, all to create places people are proud to call home /news/housing-plus-group-secures-961-million-funding-package-to-support-investment-in-homes-and-communities-all-to-create-places-people-are-proud-to-call-home/ Fri, 21 Aug 2026 09:00:00 +0000 /?p=5754 Housing ºÚÁϳԹÏÍø Group has completed a major funding programme, securing £961 million from five banking partners to support investment in existing homes, deliver new homes and strengthen communities.

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Housing ºÚÁϳԹÏÍø Group has completed a major funding programme, securing £961 million from five banking partners to support investment in existing homes, deliver new homes and strengthen communities.

Housing ºÚÁϳԹÏÍø Group, supported by Savills, has partnered with Nationwide, NatWest, Santander, AIB and Barclays to deliver this crucial finance project.

The new funding arrangements build on £806 million of existing facilities and provide a strong platform for the Group’s future plans. The Group now has an agreed loan portfolio of over £1.3 billion.

The funding package will help the organisation continue improving customers’ homes, investing in neighbourhoods and delivering new homes where they are needed most.

The successful refinancing reflects the confidence that lenders and investors have in the Group’s long-term vision and commitment to create places people are proud to call home.

Richard Nowell, Interim Chief Finance Officer at Housing ºÚÁϳԹÏÍø Group, said: “This is an important milestone for our Group and gives us a strong foundation for the future.

“This is a transformative moment for Housing ºÚÁϳԹÏÍø Group. Not only have we built on the strong foundations with existing funders, but we have also developed new relationships as part of this work. It helps us realise core pillars of our corporate strategy – to improve the group’s financial resilience and capacity, and to fund doing more for our customers. Crucially, we have simplified and restructured the funding picture for the Group, removing risk and allowing space for future growth.

“We’re grateful for the support of our funding partners and proud of the work colleagues across the organisation have put into making this happen.”

Wayne Gethings, Group Chief Executive at Housing ºÚÁϳԹÏÍø Group, said: “Everything we do is about our customers, and creating places people are proud to call home.

“Securing this funding means we can continue investing in our customers’ homes and neighbourhoods while delivering new homes for future generations.

“It gives us the financial strength to support our long-term plans and continue making a positive difference in the communities we serve.”

George Flynn, Director at Savills Financial Consultants, said: “We are delighted to have supported our long-standing client, Housing ºÚÁϳԹÏÍø Group on this landmark transaction which transforms their treasury portfolio.

“Through close collaboration, strategic planning and efficient execution, this transaction harmonises HPG’s terms and conditions, improves liquidity, reduces margins and secures the necessary funding to support HPG’s development and investment ambitions.

“Many thanks to the HPG team for entrusting Savills Financial Consultants on the delivery of this project.�

Natalie Singh, Partner at Trowers & Hamlins LLP, added: “The completion of this £961 million funding transaction is a fantastic achievement for Housing ºÚÁϳԹÏÍø Group and delivers a comprehensive treasury restructuring that aligns financing arrangements and supports the Group’s future investment and development ambitions.

“This transaction demonstrates the value of careful planning and a collaborative approach to complex financing projects. As a result of a solutions-focused approach across all stakeholders, the transaction simplifies and harmonises the Group’s treasury portfolio, enhances financial flexibility and provides a strong platform to support the Group’s long-term strategic objectives.

“We are grateful to the Housing ºÚÁϳԹÏÍø Group’s team for their partnership throughout the project and are proud to have advised the Group on this landmark funding programme and look forward to seeing the positive impact it will have on customers, communities and the delivery of new homes across the region.â€�

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Your ºÚÁϳԹÏÍø newsletter July 2026 /news/your-home-newsletter-july-2026/ Mon, 17 Aug 2026 11:50:25 +0000 /?p=5727 The post Your ºÚÁϳԹÏÍø newsletter July 2026 appeared first on ºÚÁϳԹÏÍø.

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Click here to read:

You can also translate or listen to this newsletter using our ReachDeck online toolbar.

Click on the “speak� icon at the top right-hand corner of the screen to get started.

Please get in touch to request an audio version of the newsletter.

For more information on how to use ReachDeck, please visit:

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Housing ºÚÁϳԹÏÍø Group secures £6.4m investment to deliver 205 social rent homesÌý /news/housing-plus-group-secures-6-4m-investment-to-deliver-205-social-rent-homes/ Tue, 11 Aug 2026 09:50:44 +0000 /?p=5711 Housing ºÚÁϳԹÏÍø Group has secured £6.4 million from the West Midlands Combined Authority (WMCA), bringing significant investment into Telford and Shropshire to support the delivery of 205 new social rent homes.

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Housing ºÚÁϳԹÏÍø Group has secured £6.4 million from the West Midlands Combined Authority (WMCA), bringing significant investment into Shropshire and Telford & Wrekin to support the delivery of 205 new social rent homes.Ìý

Working closely with Richard Parker, Mayor of the West Midlands, Housing ºÚÁϳԹÏÍø Group successfully secured funding through the WMCA’s Social Housing Accelerator Fund. The fund supports housing providers to increase access to social housing and help meet the growing demand from people in need of secure, affordable homes.Ìý

The grant will support four developments in Shrewsbury,ÌýWellingtonÌýandÌýGobowen, including 76 apartments for people aged 55 and over at William Farr House in Shrewsbury. Together, these developments will provide high-quality, affordable homes for local people.Ìý

Wayne Gethings, Group Chief Executive at Housing ºÚÁϳԹÏÍø Group, said: “Securing £6.4 million of West Midlands Combined Authority funding is a major boost for Shropshire and Telford & Wrekin and demonstrates the strength of our partnership with Mayor Richard Parker and the WMCA.Ìý

“This investment will enable us to deliver 205 much-needed social rent homes and ensure more local people can access safe, secure and affordable housing.Ìý

“We’re committed to attracting investment that benefits our communities, and this funding will have a lasting impact on people and places across the region.”Ìý

The funding supports Housing ºÚÁϳԹÏÍø Group’s ambition to tackle the housing crisis across the region. Over the next five years, the organisation plans to deliver 3,500 new affordable homes across Shropshire, Telford &ÌýWrekinÌýand Staffordshire, creating more housing choice and places people are proud to call home.

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Housing ºÚÁϳԹÏÍø Group climbs nine places in Top 50 Biggest Builders listÌý /news/housing-plus-group-climbs-nine-places-in-top-50-biggest-builders-list/ Mon, 29 Jun 2026 08:50:53 +0000 /?p=5608 Housing ºÚÁϳԹÏÍø Group has been named one of the Top 50 Biggest Builders in the country in an annual survey published by Inside Housing, climbing nine places to 23rd.

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Housing ºÚÁϳԹÏÍø Group has been named one of the Top 50 Biggest Builders in the country in an annual survey published by Inside Housing, climbing nine places to 23rd.Ìý

Providing homes and services to around 70,000 people across 33,000 homes in Shropshire, Staffordshire and Telford & Wrekin, Housing ºÚÁϳԹÏÍø Group was recognised in the annual ranking of housing associations based on the number of homes delivered in 2025-26.ÌýÌý

During the year, Housing ºÚÁϳԹÏÍø Group helped hundreds of individuals and families find an affordable, high-quality place to call home, including those in urgent housing need and people taking their first step onto the housing ladder.Ìý

The organisation spent £148.6 million in 2025-26 on building new homes and improving existing ones. Completing a total of 709 homes, including 488 for affordable or social rent, 49 low-cost ownership homes and 57 for market sale. Developments included Barnes Court, in Wellington, offering 66 self-contained apartments and 10 bungalows for people aged 55 and over.Ìý

The ranking reflects Housing ºÚÁϳԹÏÍø Group’s ongoing commitment to tackling the housing crisis locally, with plans to build 3,500 new affordable homes over the next five years. This includes a mix of social and affordable housing, low-cost home ownership and initiatives such as rent-to-buy.Ìý

In Rugeley, work has started to transform a former power station site to deliver almost 400 affordable homes. Thirty-eight new homes for social rent and shared ownership are also being built off Cedars Drive in Shrewsbury, along with 31 homes inÌýGobowenÌýand 15 fully wheelchair accessible homes in Telford.ÌýÌý

Wayne Gethings, Chief Executive at Housing ºÚÁϳԹÏÍø Group, said: “We’reÌýreally pleased to be a nationally recognised provider of homes for people who desperately need them across our communities. To have jumped nine places to number 23 is a fantastic reflection of the hard work and dedication of our development team to creating places people are proud to call home. It also highlights the strength of our partnerships with local authorities,ÌýdevelopersÌýand ºÚÁϳԹÏÍøs England.Ìý

“We are proud to be a significant regional housing provider with a truly local focus. By working exclusively in Shropshire,ÌýStaffordshireÌýand Telford & Wrekin, we combine the reach and impact of a large organisation with a place-based understanding of the communities we support.â€�Ìý

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New survey branding from Housing ºÚÁϳԹÏÍø Group /news/new-survey-branding-from-housing-plus-group/ Mon, 01 Jun 2026 11:01:20 +0000 /?p=5566 Following our recent merger, we are introducing our new Housing ºÚÁϳԹÏÍø Group branding to customer surveys.

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Following our recent merger, we are introducing our new Housing ºÚÁϳԹÏÍø Group branding to customer surveys.

In the coming weeks, you may receive a survey by text message or email asking for your feedback on our services. These surveys will now be branded with Housing ºÚÁϳԹÏÍø Group, instead of the previous ºÚÁϳԹÏÍø or Wrekin Housing Group branding some customers may be familiar with.

This is part of our move to a single, unified identity across the Group. While the branding may look slightly different, the purpose of the survey remains the same – to help us understand your experience and improve the services we provide.

Everything else remains unchanged. You’ll continue to receive the same services from the same teams who know your homes and communities.

How to know your survey is genuine

We understand that receiving new-looking messages can feel unfamiliar.

Remember:

  • Surveys will only be sent following a recent interaction, such as a repair or service visit
  • Messages will not ask for sensitive personal or financial information
  • The branding will include Housing ºÚÁϳԹÏÍø Group
  • You can always contact us to check its authenticity if you are unsure

If you have any doubts about a message you receive, please get in touch with us before responding.

Your feedback is important to us, and we appreciate you taking the time to share your experience.

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